Booking your trip

For more information on our routes, visit the Destinations and Stops page, where you’ll find a list of the locations served.

Alternatively, you can check if you reach your stop, by searching for your destination here, through the “Book Now” box.

You can purchase your ticket online here, via the Itabus app, through our Customer Service or directly on board.

If you need assistance to finalize your purchase, you can contact us at 06.86676755. 

Alternatively, you can purchase a ticket also in the bus station ticket offices, in the sales points near our stops, in tobacco shops and in partner PUNTOLIS stores.

For bookings made through our Customer Service is expected to pay a surcharge of 10% compared with the online price.

For further info, visit the “How to purchase bus tickets”. page.

We respect the environment we live in; for this reason, you don’t need to print out your ticket. Just show the purchase confirmation you received in your email, in your Persona Area on our website or on the app to the bus driver.

If you buy the ticket at a tobacco or Puntolis shop, you’ll need to show the receipt to the bus driver.

Remember you need to show your ID, along with your ticket.

After purchasing a ticket on our website or on the Itabus app, you’ll receive the ticket and the purchase confirmation via email, at the address specified at the time of booking. You can show the digital ticket to the driver (both from your email or via the Itabus app), or print it on paper.

If you are a registered user and have logged in for the first time before purchasing your ticket, you can see your trip summary in the “My Trips” section of your Personal Area.

If you haven’t receive your ticket, check that the booking confirmation email did not end up in your spam folder.

If, 5 minutes after you’ve made the payment, you still haven’t received a confirmation email, contact our Support, by clicking the “Enquiries and alerts” page.

Need help? Click here.

You’ll need the ticket and an identity document, such as your identity card or passport. Alternatively, you can show an identity document with a picture of the holder.

Teenagers between 14 and 17 years of age, can travel alone, only with a written authorization by their parents or tutors, to be attached to the ticket, and on daily national lines (between 06 am and 10 pm) without bus changes.

Click here to see the Minors Authorization Form. Remember to fill it out, print it and bring it on board!

At the time of booking, you’ll see the stop address. In addition, you can find this info on the ticket, along with a map.

Yes, you can choose the seat you want when you purchase your ticket, on the Passenger Data page, Additional Services section or after completing your purchase through the Personal Area if you are a registered user or through the Booking Management section, by entering your booking number, your name and surname. We will assign you a seat on board for free.

If you want to choose your seat, do it as soon as possible, so you can select the one you like best. There are different kinds of seats available, from panoramic ones to those closer to the doors.

Choosing the seat is subject to an additional fee: find all applicable terms here.

On our buses, you can take for free:

- 1 handbag (42x30x18 cm).

- 1 hold luggage (80x50x30 cm) up to 20 kg.

For larger luggages, you can integrate your ticket, either when purchasing it or later, with a “Special Luggage”, smaller than 240 cm (height + width + depth) up to 30 kg.

For safety reasons, remember to attach a tag with your name, telephone number and home address to your luggage.

For more info, see the relevant page.

Yes, of course! You can change the names of passengers, the time, date and route of the journey; you can also change the seat selected/assigned during the booking process and add extra luggage. Simply access the Personal Area or Booking Management.

For further information, click here. 

Yes, you can change the seat selected/assigned during the booking process and add extra luggage to your journey by accessing the Personal Area or Manage Your Booking section.

Not sure if you will be able to leave? Don't worry, if you’ve purchased your ticket on the website or on the Itabus app, you can change the entire booking or just the outbound/inbound journey on your own, with a few simple steps:

-            Check if the new travel solution is available

-            Cancel the trip you previously purchased and receive a voucher you can use on the website or on the Itabus app

-            Book your new trip.

The voucher cannot be converted into cash, and it can only be used to purchase Itabus services.

To cancel your ticket, go to your Personal Area, or in the Manage the Booking section.

For further info and clarifications on the cancellation conditions, visit the relevant page.

For all other purchasing channels, contact your reseller to check what cancellation terms and conditions apply.

Reset your password via the “Forgot password?” link on the login page.

You’ll be prompted to enter your registration e-mail, and you’ll receive the new login password, which you can subsequently edit.

Need help? Click here.

Make sure you have entered your data correctly: enter your booking number, your name and surname and check that the data match the ones specified at the time of booking.

When travelling with children under 18 years of age, the following conditions apply:

- Children between 0 and 3 years of age, can travel on our buses on certified car seats, carried by the adult person accompanying them. On our buses, you can book any kind of seat for children. The best ones are seats 1, 2, 3 and 4.

- Children older than 3 years of age, can travel with certified restraint systems or seatbelts.

- Children younger than 14 years of age, can only travel with an adult.

- Teenagers between 14 and 17 years of age, can travel alone, only with a written authorization by their parents or tutors, to be attached to the ticket, and on daily national lines (between 06 am and 10 pm) without bus changes.

Click here to see the Minors Authorization Form. Remember to print it and bring it on board!

For further info and clarifications, see our general conditions.

Yes, provided that they weight less than 10 kg, are vaccinated and have the health booklet. Dangerous pets that may do harm to the other passengers cannot be brought on board.

If you want to bring your pet along, just add a seat for an adult passenger when purchasing your ticket, book the seat next to yours and put your pet in a special pet carrier (up to 30x30x40cm) that you must keep with you at all times.

If you have a guide dog, you friend will travel free of charge on our buses, and no carrier is required.

You can travel with up to one pet per passenger.

For further info and clarifications, see our general conditions.

If you are a passenger with reduced mobility or with disabilities, you can travel with us with total peace of mind; visit the “Enquiries and alerts” page, and select “Passengers with disabilities”.

Fill out all the fields and submit the form at least 36 hours before your departure, to notify any special travel needs.

If you need to bring your wheelchair on board, send the form at least 36 hours before the departure, to allow us to check the most suitable transport conditions, according to your needs.

If any condition prevents you from travelling alone, on the “Passengers with disability” item of the “Enquiries and alerts” section, you can request a free ticket for your accompanying person.

Need help? Click here.

Additional service fees are always displayed when you purchase your ticket, in the Passenger Data page, Additional Services section. You can also find a fee table for additional services by clicking here.

We've come up with several affordable and cost-effective travel offers.

With the Round-Trip offer, you can get a discount on your return ticket. Don’t miss our WOW Price, the lowest fee available for your trip.

For further details on our offers, visit the relevant page.

Yes, our night lines allow you to reach the main Italian cities, and connect most of Italy, from North to South.

With the “Itabus” app, you can purchase a ticket for your next trip, choose any additional services, take advantage of our offers, manage your booking, and much more, in an easy, quick and user-friendly way. Our app is available for Android and iOS devices.