FAQ
How can I manage my trip?
If you are a registered user, you can manage your trip from your Personal Area.
If you are not register, you can register now! Register.
Otherwise, you can manage your trip from the Booking Management area: just enter the ticket code,
your name and surname.
For travel operated by Partner carriers, see the relevant Conditions of Carriage.
Can I change my seat?
You will be automatically assigned a seat on board free of charge. Alternatively, you can choose your seat during the purchase process on the Itabus website and app, from a range of different types of seats, from panoramic to near-door seats, with an add-on to your ticket. We also remind you that you can change the seat assigned/selected even after purchase, through the Personal Area, if you are a registered user, or through the "Booking Management" section, by entering your booking number, your name and surname.
In addition, on double decker buses, you can also book Top seats or the Table Area.
For more info, see the relevant page.
For travel operated by Partner carriers
For travel operated by Partner carriers, see the relevant Conditions of Carriage.
Can I change the passenger’s name?
Yes, of course. You can change the name of one or more passengers included in your booking up to 15 minutes before departure, by accessing the Personal Area or the Booking Management section.
For more info about change conditions, click here.
Do you have a ticket with an international origin and/or destination?
The names on the ticket cannot be changed: the name on the ticket must be the same as that on the identification document.
Not sure if you will be able to leave?
Don't worry, if you purchased your ticket from the Itabus website or app, you can easily cancel it by accessing the Personal Area or the Manage your booking section.
To find out about the cancellation conditions click here.
For all other purchase channels, remember to contact your retailer to check the terms and conditions of cancellation.
For travel operated by Partner carriers, see the relevant Conditions of Carriage.
How can I add additional services to my trip?
You can customize your trip, by adding additional services while purchasing your ticket, from the Passenger Data page, Additional Services section or later, through the Personal Area, if you are a registered user, or through the "Booking Management" section, by entering your ticket code, name and surname. Services can be added via the Itabus website or app.
Among them, you can choose:
- Additional or special luggage;
- Top or Table area (only on double deckers);
Can I modify the date of my trip or cancel it?
Yes, if you’ve purchased your ticket on Itabus website or app, you can change the date/time by accessing your Personal Area or in the Booking Management section.
To cancel your ticket, go to your Personal Area, or in the Booking Management section.
For more info on change and cancellation conditions, click here.
For all other purchasing channels, contact your reseller to check what cancellation terms and conditions apply.
Do you have a ticket with an international origin and/or destination?
Yes, if you’ve purchased your ticket on Itabus website or app, you can change the entire booking or just the outbound/inbound journey on your own, with a few simple steps:
- Check if the new travel solution is available,
- Cancel the trip your previously purchased and receive a voucher you can use on the website or on the Itabus app
- Book your new trip
The voucher cannot be converted into cash, and it can only be used to purchase Itabus services.
To cancel your ticket, go to your Personal Area, or in the Manage the Booking section.
For more info on the cancellation conditions, click here.
For all other purchasing channels, contact your reseller to check what cancellation terms and conditions apply.
For travel operated by Partner carriers, see the relevant Conditions of Carriage.
Can I modify a route or cancel my trip?
You can make changes to your journey on your own via the website or app by accessing the Personal Area or the Booking Management section, or at PUNTOLIS tobacconists, authorised ticket offices and our Customer Service.
You can cancel your journey via the Itabus website or app by accessing the
Personal Area, or in the Booking Management section.
For more info on change and cancellation conditions, click here.
For all other purchasing channels, contact your reseller to check what cancellation terms and conditions apply.
Do you have a ticket with an international origin and/or destination?
Yes, if you’ve purchased your ticket on Itabus website or app, you can change the entire booking or just the outbound/inbound journey on your own, with a few simple steps:
- Check if the new travel solution is available,
- Cancel the trip your previously purchased and receive a voucher you can use on Itabus website or app
- Book your new trip
The voucher cannot be converted into cash, and it can only be used to purchase Itabus services.
To cancel your ticket, go to your Personal Area, or in the Manage the Booking section.
For more info on the cancellation conditions, click here.
For all other purchasing channels, contact your reseller to check what cancellation terms and conditions apply.
For travel operated by Partner carriers, see the relevant Conditions of Carriage.
Can I add a passenger to my trip?
Once you’ve booked the trip, the number of passengers cannot be changed.
Do you want to travel next to a friend or family member? No problem: when you purchase the ticket, you can select side-by-side seats, if they are still available.
Accompanying persons for passengers with reduced mobility or disabilities travel for free on our buses: just report their presence, by going on the Enquiries and alerts page, selecting “Passengers with disabilities” and filling out the form fields.
Can I edit the email address entered at the time of booking?
The email entered at the time of registration, is linked to the ticket, and therefore it cannot be modified.
However, if you want to receive the ticket you purchased on another email address, write to us here. We’ll ask you some questions to check if you are really the ticket owner.
Need help? Click here.
For travel operated by Partner carriers
For travel operated by Partner carriers, see the relevant Conditions of Carriage.
I cancelled my trip, but have not received the electronic voucher
To make sure the trip cancellation was successful, go to your Personal Area or to the Booking Management section.
If you haven’t received your voucher, check that the email did not end up in your spam folder.
Need help? Click here.
For travel operated by Partner carriers
For travel operated by Partner carriers, see the relevant Conditions of Carriage.
Itabus has notified a disservice to me. What do I do?
Itabus Operations Room, active 24/7, constantly at work to support you in the best way possible. If you’ve been notified a delay longer than 120’, or any other disservice ascribable to Itabus, follow the instructions in the email or text message we sent you.
If you are not willing to accept the alternative travel solution offered, notify the Customer Service Department by the time of the new departure, by phone or through the appropriate form by selecting the category "Rejection of new travel solution". You will be able to choose whether to receive a refund in cash or through a voucher to be used to purchase new Itabus services.
Need help? Click here.
Check if the disservice you’ve experience entitles you to a refund request here.
For travel operated by Partner carriers
For travel operated by Partner carriers, see the relevant Conditions of Carriage.