Dear Customer, to send reports or requests for assistance, you can access the assistance section, or contact our customer service; one of our operators will reply as soon as possible. Please note that complaints are handled in accordance with Resolution 28/2021 of Italian Law, therefore after 30 days from the sending of the complaint you will receive a reply and within 90 days a definitive answer.
Dear Customer, we would like to remind you that if you have already submitted a report related to the same booking code or the same case, we will inform you of the outcome of your request once the processing is completed.